Why Was the Roof Replacement Claim Difficult?
Mr. Tompkins reached out after receiving one of our mail-out vouchers, looking for help getting a roof replacement covered through insurance. The complication was that his carrier, UPC, had gone insolvent. There was no active company left to review the claim, let alone pay it, and most homeowners in that position assume the coverage they paid for is simply gone.
Handling a Claim After the Carrier Failed
The Leverage Roofing team documented the roof condition during a free inspection and filed through the South Carolina Guaranty Association, the state fund that takes over claims when a carrier fails. That filing process works differently from a standard claim, so Bob handled the paperwork, the adjuster communication, and the follow-up rather than leaving Mr. Tompkins to work out an unfamiliar agency on his own.
Approved and Replaced Through the Guaranty Association
SC Guaranty approved the replacement in full and our crew installed the new roof. Mr. Tompkins got the coverage he had been paying premiums for, even though the company that sold him the policy no longer existed.
Homeowner: Mr. Tompkins
Location: South Carolina
Services: Roof Replacement, Insurance Claim
Rep: Bob Giles
How Leverage Roofing Gets the Claim Approved
Mr. Vlandis owns a vacation home in Murrells Inlet but lives full time in upstate New York. His sister, a past customer, referred him when the property needed a new roof. Running an inspection, an insurance claim, an adjuster meeting, and a full tear-off from several states away is the part that stops most second-home owners cold, since every step normally expects the homeowner to be standing in the driveway.
Can a Roof Claim Be Handled if You Live Out of Town?
Trystan Freeman ran the entire process locally on his behalf. He completed the inspection, filed and tracked the claim, met the field adjuster on site, walked Mr. Vlandis through the shingle selection by phone, and scheduled the crew around the property’s availability. Mr. Vlandis never had to make the drive south or take time off to be present.
How the Owner Followed the Job From Miles Away
The claim was approved and the roof was replaced while Mr. Vlandis stayed at his primary residence in New York. Photos went north at each stage, so he could follow the tear-off, the underlayment, and the finished install without booking a flight to check on it.
Homeowner: Mr. Vlandis
Location: Murrells Inlet, SC
Services: Roof Replacement, Insurance Claim
Rep: Trystan Freeman
What was the Final Result?
Mrs. Barnhill owns a large farm-style home with a detached garage on the property. Storm damage is a routine problem in South Carolina, but hers was spread across both structures rather than concentrated in one obvious area, which is exactly the pattern that gets partially approved or missed on a quick walk-through. Two buildings also means two roofs to document and defend in a single claim.
How Do You Get a Detached Garage Covered in a Roof Claim?
Dave Weiser had already handled a claim for her son, so she called him directly. He inspected both buildings, documented the damage on each separately, and met the field adjuster on site to walk the findings together rather than submitting a report and hoping it landed. That on-site meeting is what got the garage included alongside the house.
What Did the Claim Cover, and How Did the Roofs Turn Out?
The claim covered replacement on both structures. We rebuilt each roof with detailing meant to hold up better through the next storm season, and Mrs. Barnhill chose Midnight Plum, one of Owens Corning’s newer shingle colors, which reads well against the farmhouse.
Homeowner: Mrs. Barnhill
Location: South Carolina
Services: Roof Replacement, Storm Damage, Insurance Claim
Rep: Dave Weiser
Materials: Owens Corning shingles in Midnight Plum
How does Leverage Roofing handle a roof insurance claim?
We start with a free inspection and document what we find with photos. If the damage supports a claim, we file it, meet your field adjuster on site to walk the findings together, and stay on the carrier through approval. You are not left translating adjuster language on your own.
What happens if my insurance company goes out of business before my claim is paid?
Your claim does not disappear. South Carolina has a guaranty association that absorbs claims from insolvent carriers, and we have taken roof replacements through it successfully, including for a homeowner whose UPC Insurance policy ended when the company failed. The filing process is different from a standard claim, so it helps to work with a contractor who has done it before.
Can Leverage Roofing replace my roof if I do not live in South Carolina full time?
Yes. We regularly handle vacation homes and rental properties for owners who live out of state. Your representative runs the inspection, the claim, the adjuster meeting, and the install, and sends photos at each stage so you can approve the work remotely.
How long does a roof replacement take on the Grand Strand?
Most single-family roof replacements are completed in one day once materials are on site and the crew is scheduled. Larger properties, detached structures, and steeper pitches can run into a second day. The longer part of the timeline is usually the insurance approval ahead of the install, not the install itself.
What shingle brands and colors does Leverage Roofing install?
We are an Owens Corning Platinum Preferred Contractor, so most of our residential replacements use Owens Corning architectural shingles. Homeowners choose the color, and recent projects have used newer options like Midnight Plum. We also install metal, tile, TPO, and EPDM systems depending on the property.
What is included in a free roof inspection?
An inspector walks the full roof and checks shingles, flashing, pipe boots, roof-to-wall connections, and decking condition. Most inspections take 10 to 20 minutes, and you get a straight answer about whether you need a repair, a replacement, or nothing at all. There is no cost and no obligation.
Why Did This Roof Leak Keep Coming Back?
This homeowner had been chasing the same roof leak for roughly two years without a resolution. Multiple attempts had come and gone and water was still getting in, which is the point where most people stop trusting anyone’s diagnosis. The roof needed full replacement, but replacement takes scheduling, and the leak was not going to wait politely in the meantime.
How We Stopped the Leak Before the Full Replacement
Bobby Jones took the call and split the problem into two parts. Our crew patched the leak temporarily so water stopped entering the home while the replacement was arranged, and then the team moved the project up in the schedule rather than leaving the homeowner sitting in a queue behind jobs with no active leak. Stopping the water first and replacing it second kept the interior from taking on more damage during the wait.
A Two-Year Leak, Finally Resolved
The leak stopped immediately with the patch, and the full replacement followed as quickly as the schedule allowed. A problem that had gone unresolved for two years was closed out, and the homeowner has said they intend to keep working with us.
Get your free inspection today!
Homeowner: Fred O.
Location: South Carolina
Services: Roof Leak Repair, Emergency Patch, Roof Replacement
Rep: Bobby Jones
Date: 2024
“I’ve been chasing a roof leak for about two years, but haven’t had a resolution until I reached out to Bobby. The roof was finally patched successfully temporarily as we awaited a new roof. The team worked to move us up in priority and replaced our roof as quickly as possible.”
Where New Builds Hide Their Water Problems
This project covered the full exterior of a new construction home, with the roof, gutters, siding, and screened porch all handled as one scope. New builds carry a specific risk that renovations do not. Details that look fine on paper can create drainage and water management problems once the structure is standing, and those problems tend to surface years later as leaks nobody can trace back to the original plan.
How Do You Prevent Water Problems on a New Build?
Garrett and his crew flagged several design issues during the build rather than installing to plan and moving on. Correcting them at that stage meant the gutter system was sized and routed to the roofline as actually constructed, and the roof, siding, and porch were tied together properly instead of each being finished in isolation. Catching that during construction costs a conversation. Catching it after the drywall goes up costs considerably more.
A Coordinated Exterior With Drainage That Actually Works
The homeowners have a complete exterior installed as one coordinated system, with the drainage working the way the house needs it to rather than the way the drawings assumed. The design corrections made during the build removed problems that would have surfaced later.
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“Their work on our roof, gutters, siding, and screened porch has been impeccable and we are so pleased.”
Homeowner: Kim O.
Location: South Carolina
Services: Gutter Installation, Roof Installation, Siding, Screened Porch, New Construction
Rep: Garrett
Date: December 2025
What Happens When Hail Damages More Than the Roof?
Hail moved through the neighborhood and left this homeowner needing a full exterior refresh rather than a single repair. The dormer siding, the brick, the roof, and the gutters had all taken damage, so any fix that addressed one surface would have left the rest exposed on a coastal home that takes wind-driven rain year round. Siding is also one of the first items to fall out of a storm claim when nobody documents it properly during the inspection.
One Claim for the Roof, Siding, and Gutters
Trystan Freeman documented the siding damage in the same walkthrough as the roof and gutters, then filed everything under one insurance claim so the dormers were covered alongside the roof work instead of becoming an out-of-pocket project later. New Hardie board went on the dormers, and the brick was painted as part of the same scope. When the HOA held up approval on the paint color, Trystan reordered the sequence, and our crew completed the siding, roof, and gutters on schedule, then finished the remaining items once the board signed off.
A Full Exterior Restored
The home came out of the claim with new Hardie board dormers, painted brick, a new roof, and repaired gutters, all completed in one window rather than spread across separate projects. Trystan handled the carrier communication directly, so the homeowner was not the one arguing siding into an approved scope while also managing an HOA.
Get your free inspection today!
Homeowner: Luke Z.
Location: South Carolina
Services: Siding, Roof Installation, Gutter Installation, Storm Damage, Insurance Claim
Rep: Trystan Freeman
Date: 2025
“Then I found Leverage Roofing and connected with Trystan. From the start, he was honest, clear, and incredibly easy to work with.”
Why Do Roof Insurance Claims Get Stuck?
This homeowner needed a roof replacement covered through their homeowners insurance and had never filed a claim of this kind before. Claims stall for one of two reasons: the documentation is not strong enough to support what is being asked for, or nobody answers the homeowner’s questions along the way, and the process quietly loses momentum.
How Do You Keep a First Roof Claim Moving?
Byron and Chris examined the roof thoroughly and photographed the damage specifically for the insurance submission rather than for a sales file. Byron stayed reachable by text throughout and answered questions the same day they came in, so the homeowner was never waiting on a callback to understand where things stood. Once the claim cleared, materials arrived on the promised date, and the crew installed the new roof the following day.
A Claim Approved and a Yard Left Undamaged
The claim was approved, and the replacement was finished on the schedule the homeowner was given. The crew cleaned the property completely afterward, and the landscaping around the house came through the job undamaged, which is the part homeowners notice most after a tear-off.
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“The area was totally cleaned up after the roof’s installation. Plants around the house were not damaged, and the roof looks great. I appreciate their attention to detail and their help.”
Homeowner: Mary H.
Location: South Carolina
Services: Roof Replacement, Insurance Claim
Reps: Byron Chris
Date: November 2025
Local Roofing You Can Trust
I usually don't do these posts but l have to comment on the exceptional work Leverage did on my roof. They were quite professional. Chris& Stephan explained everything from the beginning to the end of the project. The workers cleaned up all the mess to perfection. Would definitely recommend this roofing company.
- Ronald Vidler
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
My Leverage Roofing representative and the on-site installers were the most professional I’ve had the pleasure of working with! They were on time, hard workers, and the job was finished ahead of schedule. And my roof looks amazing! Highly recommend!!
- Lisa Ridgell-Peake
I was very pleased with the results and the cooperation of the entire company. They made the process very easy for me. Everyone did a great job, and my new roof looks great. I would absolutely recommend Leverage Roofing to anyone looking for a new roof.
- Alan Bennett
I am very pleased with the professional and thorough job that Leverage Roofing has done on my home. It looks fantastic! Yesterday the crew came out and worked hard to get the house and shed done in one day. The cleanup was thorough and the yard looks just like it did previously. From start to finish, working with this company has been a positive experience. Thank you, wonderful, kind roofing crew, and thank you Stephen and Seth for getting the ball rolling.
- Bobbi Bernstein
Top to bottom, a well-run roofing company that provides excellent information, quality service, and products. Anthony and Brandon are very professional yet they both have great personalities. I already referred them to 2 of my neighbors and they are getting their roofs replaced by Leverage.
- Bill Tomajko
Leverage roofing was great. They were here early and did a fantastic job with the new roof. Their clean-up and thoroughness were extremely professional. Their follow-up by their sales staff and their crew supervisors was exceptional. I would not hesitate to recommend them for more business.
- Scott Benjamin
Recently had our roof replaced by the folks at Leverage Roofing and were extremely satisfied with every phase of the project. It was a pleasure working with the entire staff during the process - they were professional, and knowledgeable and took the time to answer all of our questions and concerns. The roofers did a great job with the installation of the shingles and were meticulous with the clean-up as well. Great company to do business with and would highly recommend for your roofing needs.
- Jeff Fields
Wonderful Experience!! I own quite a few properties and deal quite a bit with roofers. I can tell you that this was the absolute best experience I have ever had. My rep was Austin Adams and he was very straightforward. I did everything without being there. They were honest, and efficient, showed up on time, and did everything they said they were going to do. I highly recommend this company. I'd do it again.
- Ted Grove
Leverage Roofing is one of the most honest and reputable roofing businesses in this area. We recently had the do our roof and was very happy with the outcome. The Rep we dealt with Sonny, was a true gentleman. He supervised the work and went up on the roof after completion. They did our roof on the date that was set. They were very careful, protected our home, cleaned up the debris, and made sure there were no nails on our property. Sonny was kind, professional, and respectful. I would not hesitate to recommend them to family or close friends.
- Peter Andre
Love our new gutters! They look great! This company is easy to work with and professional in all aspects! The installation was amazing-these guys are real pros!! Highly recommend!!
- Melody Cola