Essential Questions to Ask Your Roofing Contractor Before Hiring

April 2nd, 2024
Foreman or achitect engineer shows future house, office or store design plans to a young couple. Meeting at the construction site to talk about facade appearance, interior decoration, home layout.

With home improvement projects like a roof replacement, choosing the right roofing contractor is extremely important. A successful roofing project requires the right skills, knowledge, and experience. Therefore, you need the assurance that you’re entrusting your home to reliable professionals.


But, how can you ensure that the contractor you’re entrusting your roofing project ticks all the right boxes? That’s where knowing the right questions to ask a roofing contractor comes into play.


The company you select to do your roofing should not only provide stellar workmanship but should also have a solid reputation in the roofing industry. They should have the required licenses, carry appropriate insurance, such as workers’ compensation and general liability insurance, and have stringent practices in place for safety.


In this blog post, we’ll guide you on the essential questions to ask potential roofing contractors. By asking these questions, you’ll be better equipped to make an informed decision and select a reputable roofing contractor you can trust.

roofing contractor with white gloves and orange shirt applying roof shingles in the daylight.

10 Important Questions to Ask a Prospective Roofing Contractor

1. Are you a licensed roofing contractor?

Begin the conversation by inquiring about their licensing. Your contractor must be licensed. The license verifies that the contractor is qualified to perform roofing work and is up-to-date on building codes and regulations. If your state requires licensing, ask to see a copy of it and check its validity online, if possible. In South Carolina, roofers must get a general contractor license before working.


2. Do you carry general liability and workers’ compensation insurance?

This question highlights the importance of understanding insurance coverage when hiring a contractor for a roofing project. General liability insurance protects your property if it’s damaged during the project, while workers’ compensation covers any possible medical expenses if a worker is injured on your property. Request for proof of both types of insurance to financially and legally protect yourself if accidents occur on your property.


3. Can you provide references from past customers?

A reputable roofing contractor should have a list of previous clients who are satisfied with their work. Ask for recent references and also check their online reviews to gauge customer satisfaction. Looking at Google My Business is a great start to see real customers and their reviews.


4. What’s the timeline for the roofing project, and how will inclement weather be handled?

Knowing the scheduled start and completion dates, including contingencies, can help you plan accordingly. Aside from bad weather, many other factors could affect the project timeline such as:


  • Unforeseen structural damage
  • Labor availability
  • Permit acquisitions 


Ask your prospective roofing contractor how they manage delays or inclement weather. They should be able to provide a definite timeline and a strategy for navigating setbacks. Clear client communication and weather monitoring should always be a priority for roofing contractors. 


5. What kind of warranty coverage do you offer on your roofing system?

A professional roofing contractor will provide a workmanship warranty, which covers errors in the installation process, and manufacturers’ warranty on the roofing products. They should be able to provide detailed information in writing about what is covered, for how long, and under what circumstances a warranty claim is viable.


6. What happens if I am not satisfied with the work once completed?

A reputable roofer should be ready to handle any problems even after the completion of the project. They should answer the question by explaining the company’s policy regarding customer satisfaction, emphasizing that if the client is not satisfied with the completed work, they will take prompt action to address any concerns and ensure that the project meets expectations. This might include:


  • Offering to fix any issues identified
  • Providing a warranty on the workmanship or materials
  • Offering a refund or compensation as appropriate. 


The contractor should reassure the client that their satisfaction is a priority and that they are committed to delivering a high-quality result.


7. What types of roofing materials will you be using and what are my design and color options?

The roofing materials they use must be quality and match your desired aesthetics. It is important to bring up this subject before they begin to consider all the options within your budget, preference, and brand. A roof is a long-term investment, you want it to align with your ideal look. They should be able to answer this question by providing samples, sketches, and examples of their previous work.


8. Will you provide a detailed written estimate for the project?

Before any work begins, ensure that your contractor provides a detailed estimate that itemizes all additional costs – from labor, and materials, to any additional charges. This transparency helps avoid misunderstandings or unwanted surprises down the line.


9. Who will be my point of contact throughout the entire project?

Knowing who to communicate with can make a big difference in your project’s smooth running. Whether it’s the owner, a project manager, or someone else from the team, ensure you have a single, reliable point of contact for any questions or concerns you might have during the project.


10. How will you ensure the protection and cleanup of my property?

Your property should be respected and safeguarded during the contract work. A professional contractor will answer this question with details on how they’ll protect your home and landscape during the project and ensure meticulous cleanup afterward. They should outline what protective measures they will take such as tarps or shields and provide their processes for thorough cleanup.


Remember, open communication with your potential roofer so they can provide you with essential information and peace of mind. By tackling these issues upfront, you can engage in a roofing project with confidence, knowing that you’ve hired knowledgeable and experienced professionals.


Infographic for Leverage Roofing outlining some common red flags for roofing contractors

Red Flags to Avoid When Considering a Roofing Contractor

Identifying a trustworthy contractor amidst numerous options can be difficult. To help you navigate this decision-making process, our company has compiled a list of common warning signs to watch out for when considering a roofing contractor. By being vigilant and attentive to these warning signs, you can protect yourself against potential issues, scams, and unsatisfactory outcomes. Here are key red flags to keep in mind:

  •       Poor communication
  •       No written contract
  •       Lack of licensing or insurance
  •       Unrealistically low prices
  •       No website or physical location
  •       Vague estimates
  •       Negative reviews
  •       Demanding full payment upfront

Make an Informed Decision & Choose Leverage Roofing

We are not just a locally owned and operated company with all the answers to your questions; we go beyond that to give you the assurance and confidence you need for your roofing project. If you are in or around Murrells Inlet, South Carolina, consider what we bring to the table as trusted roofing professionals.


Credentials that Speak

At Leverage Roofing, we hold all necessary roofing licenses and insurance. We put quality and safety at the forefront of everything we do. Work with us, and you can be assured that you’re working with fully certified professionals who follow all the industry rules and regulations to the letter.


Services Beyond Comparison

From residential and commercial roof installation, and roof repair, to gutters, siding, and pressure washing, we strive to deliver unparalleled services that exceed industry standards. Driven by up-to-date best practices in roofing, we deliver top-grade results that stand the test of time, every time.


Infographic for Leverage Roofing highlighting a customer testimonial

Proven Client Sucess Stories

Our roofing company’s success is mirrored in the words of our satisfied customers. Their testimonials reflect their positive experiences and the outstanding results we’ve delivered to them. View our case study page to see real examples of our work.


Commitment to the Highest Standards

As a company that respects and complies with the Better Business Bureau‘s high standards, you can trust us to offer fair payment terms and conduct business in a professional manner. We believe in transparency, integrity, and your absolute satisfaction.


Choosing a roofing contractor is no small decision. With Leverage Roofing, you can rest easy knowing you’ve made a choice that offers quality, reliability, and peace of mind. Our commitment to customer service, matched by top-notch workmanship, allows us to cater to your specific needs.


For roofing contractors who have all the answers, contact Leverage Roofing today.


Metz, Jason. “4 Most Common Roofing Scams and How to Avoid Them.” Forbes, Forbes Magazine, 26 Mar. 2024,,Demanding%20payment%20in%20advance.